RETURNS & EXCHANGES

Thanks for shopping at Fay Shafai!

If you are not entirely satisfied with your purchase, we're here to help and exchange or refund your purchase within 14 days of receipt. Fay Shafai ships worldwide. All orders will ship within 2-3 business days from the date of receipt.

If you have any questions about your purchase or to initiate your free return, please contact us at info@fayshafai.com

 

RETURN POLICY

For a full refund, returned item(s) must be in a new and unused condition with no marks/damage and all original packaging intact. We cannot accept any used/damaged items; any such items will be returned to the purchaser at their own cost.

Returns received after the 14-day time frame will not be accepted and will be returned to the purchaser at their own cost. All correctly returned items will be credited to the original payment method, less any taxes, delivery or import duties incurred in delivery. The clothing must be returned in their original packaging. Any additional costs occurred through alternative packaging will be borne by the purchaser.

 

SHIPPING INFORMATION

Free exchanges and returns on all orders.

Royal Mail Signed For 1st Class: Next working day

Royal Mail Signed For 2nd Class: 2-3 working days

International Shipping (Europe): 3-5 working days

International Shipping (Rest of World): 5-7 working days

 

DUTIES

When ordering from outside of the UK, it is possible you may have to pay import tax and duty charges. These taxes may be asked to be paid for once the order has arrived in the delivery country. 

Fay Shafai are not liable for any import tax or duty charges issued by your country's national import office. Such charges are issued to the recipient and are not controlled by Fay Shafai in any way.

Import taxes and taxes vary from country to country and they depend on the value of your order. If you have any further queries or concerns, please consult your country's relevant governmental or national import office website for further information.